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Frequently Asked Questions
General Rental Information
What are the age requirements for renting a car with IQ Car Rentals?
The minimum age requirement varies depending on the vehicle category and local regulations. Please check our rental policies for detailed information.
Can I add an additional driver to my reservation in Chania?
Yes, additional drivers can be added. They must meet the same requirements as the primary renter, and an additional fee may apply.
What forms of payment does IQ Car Rentals accept in Chania, Crete?
We accept major credit cards, debit cards with Visa or MasterCard logos, and, in some cases, cash (with additional requirements).
Do I need an International Driver’s Permit to rent a car?
An International Driving Permit (IDP) is required if your driver’s license is not in English or the local language. It must be presented along with your original license.
How can I modify or cancel my reservation?
You can modify or cancel your reservation online through our website or by contacting our customer service team.
Are there mileage restrictions on rentals in Chania?
Standard rentals typically include unlimited mileage. However, special offers or certain vehicles may have mileage limitations.
Does IQ Car Rentals offer one-way rentals in Crete?
Yes, one-way rentals between select locations are available. Additional fees may apply.
What is the policy on late returns?
We allow a 30-minute grace period. After that, additional charges of up to 50% or a full day’s rental may apply. Please inform us in advance if you expect a delay.
Can I rent a car with an expired driver’s license?
No, all drivers must present a valid, non-expired driver’s license.
Do you offer insurance or protection products?
Yes, we offer the following options:
- Collision Damage Waiver (CDW)
- Theft Protection
- Third-Party Liability Coverage
These can be added for an extra cost.
What should I do in case of an accident?
- Ensure safety and seek medical assistance if necessary.
- Contact our 24/7 support team immediately.
- Obtain a police report if required.
- Do not leave the scene without proper documentation.
How can I extend my rental period?
Contact our reservations team before your rental period ends. Additional charges will apply based on local rates, and booking discounts may not be valid for the extended period.
Can I request special equipment like GPS or child seats?
Yes, GPS navigation systems, child safety seats, and other accessories are available for an additional fee. Please request these during the booking process to ensure availability.
What is the fuel policy?
We operate on a full-to-full fuel policy:
- The vehicle is provided with a full tank and should be returned full.
- A refueling fee applies if the tank is not full upon return.
Can I rent a vehicle with a digital or temporary driver’s license?
No, only physical, valid driver’s licenses are accepted. Digital or temporary licenses are not allowed.
Is IQ Car Rentals open 24/7 for car pick-up and return?
Our main offices operate during regular business hours. After-hours pick-up and drop-off are available upon request, with additional fees for late-night or early-morning services.
Deposits, Fees, and Policies
Why is a €120 deposit required even with full insurance?
The €120 deposit covers:
- Fuel discrepancies if the vehicle is not returned full.
- Traffic fines or toll charges.
- Negligence-related damages (e.g., lost keys, wrong fuel, interior damage).
- Unauthorized driving in restricted areas (e.g., Balos Cape, Seitan Limania).
The deposit is fully refundable if no extra charges apply.
What happens in case of damage under CDW or ER coverage?
If damage occurs under Collision Damage Waiver (CDW) or Extended Relax (ER) coverage, the full security deposit will be withheld.
Vehicle Use and Restrictions
Is saltwater damage covered by insurance?
No, saltwater damage is considered negligence and is not covered. To avoid charges, ensure you are dry before entering the vehicle after swimming.
Can I drive off-road or on beaches?
No, off-road driving is strictly prohibited. Driving on sand, dirt roads, or rocky areas (e.g., Balos Cape, Kedrodassos) voids insurance coverage.
Can I smoke inside the rental car?
No, smoking is prohibited. Smoke odors or burns will result in a cleaning and damage fee.
What should I do if I lose the car keys?
Lost keys are not covered by insurance. Replacement costs and retrieval fees apply. Contact our support team immediately.
Do I need to clean the car before returning it?
The vehicle should be returned in a reasonably clean condition. Excessive dirt, sand, or spills may result in a cleaning fee.
What should I do if the rental car breaks down?
Contact our 24/7 roadside assistance. The emergency number is provided on your rental agreement.
Are pets allowed in the rental vehicles?
Yes, pets are allowed but must be in appropriate carriers. A cleaning fee applies if the vehicle is excessively dirty due to pet hair.
Can I tow with the rental car or attach a hitch?
No, towing and hitching are strictly prohibited. Doing so voids insurance coverage.
Is there a grace period for returning the car?
Yes, a 30-minute grace period is allowed. After that, an extra day’s charge may apply.